What is the admission price for the Tree House?
There is no admission fee. Tokens are priced at $1 for 4 tokens. When guests purchase $100 in tokens at the redemption counter, they receive an additional $25 in tokens for free.
How do I sign up for the Tree House Club?
To join the Tree House Club, fill out the free application during your next visit to the Tree House. Applications can be obtained at the redemption counter. Sorry, online registration is not available.
Do you offer Day Care?
The Tree House is a family entertainment facility. We encourage guests to play as a family. Mom and dad are responsible for arranging child care that is best for their children.
How old must my child be in order to visit the Tree House without an adult?
Children less than 12 years of age must be accompanied by a parent or guardian while in the Tree House.
Do my redemption points ever expire?
Points never expire. However if the voucher is damaged or faded to the extent that the barcode can not be read, the points will not be accepted. Please open a Tree House Club Account or store your Tree House vouchers in a safe, cool and dark place.
Can I return my unused tokens?
Sorry, there are no refunds on unused tokens.
What is your return Policy for prizes purchased at the Redemption Counter?
All transactions are final once transaction is complete and guest has left the counter area.
Items over 5000 tickets are inspected for defects and will be given to the guest in good working condition. Items taken out of the arcade will not be refunded/exchanged. Guests are encouraged to complete and submit all manufacturers’ warranty materials included with prizes. Manufacturers' warranties should be utilized in the event of a problem with electronic equipment.
What if I lose my tickets, vouchers, tokens or prizes?
We are not responsible for lost or stolen items.
What if my game does not work?
If your game is not working correctly please inform any member of our staff and we will be happy to assist you.
It is the player’s responsibility to ensure that each token registers. If the tokens are not registering do not continue to insert additional tokens. We will not refund more than what the game’s vend price is worth. Malfunction of a game voids all jackpots.