At Foxwoods and MGM Grand at Foxwoods, our competitive edge is sustained by our spotlight on Guest Service.  We are a 24 hour per day, 7 day per week operation, which focuses on hospitality and gaming.  Our values include personal pride, appearance, team, family and a fun working environment.

Are you willing to work nights, holidays, and weekends?  Are you a team player?  Do you enjoy delivering excellent customer service?

FIVE STAR SERVICE STANDARDS

• Greet every customer with eye contact, a smile and warm welcome.
• Team members are well groomed with a clean, crisp appearance.
• Priority service is offered to VIP card holders.
• Build relationships by wishing guests ”good luck".
• Create Moments of Magic by anticipating guests’ needs and helping each other.
• Be informed of property events and offerings – escort guests whenever possible.
• Take ownership and use the HEART steps for service failures.
• Give our guests the right of way when walking through the property.
• Treat work like home, keeping it clean, safe and energy efficient.
• Departing guests are thanked and invited to return.

APPLY NOW

AWARDS AND RECOGNITION

Foxwoods Five Star Service Award and MGM Grand at Foxwoods Pride Award

The Mashantucket Pequot Tribal Nation celebrates team members who have delivered exemplary customer service, and encourages all ambassadors to strive for excellence. These awards are earned by those team members who exemplify our core DREAM and PRIDE values.