REWARDS FAQ

The Foxwoods Rewards Program is our customer loyalty program that allows our guests to earn Rewards Points that can be redeemed for many great things that Foxwoods has to offer, including: merchandise from our many retail stores, superior dining, rejuvenating spa treatments, overnight accommodations, and entertainment tickets.  Foxwoods Rewards also offers exclusive Preferred Partner discounts and benefits that extend to Las Vegas, Boston, the Bahamas, and more!

 

Beginning May 17, 2021, Foxwoods will be rolling out several exciting new and expanded benefits to our Foxwoods Rewards loyalty program. Members will now be able to earn points and advance tiers faster than ever.

As part of these expanded benefits, Foxwoods Rewards members will reach the next tier in record time with monthly Tier Credit Multiplier Days, and earn More Foxwoods Rewards Points every time they play slots or table games with Rewards Point Accelerators.

Point Accelerators are Bonus Points and do not count toward Tier Credits.

Tiers will now earn Foxwoods Rewards Points at the following increased levels:

• Gold – 10% More Foxwoods Rewards Points
• Platinum – 15% More Foxwoods Rewards Points
• Diamond – 20% More Foxwoods Rewards Points
• Chairman – 25% More Foxwoods Rewards Points

Yes, Rewards members can also now earn points for hotel stays at Foxwoods by earning 1 Rewards Point for each $100 spent on hotel stays.

Members can redeem points for gas at the Pequot Outpost at a rate of one (1) Foxwoods Rewards Point for $1 in gas. In addition, Tier members will now receive discounts on debit or credit card sales at the pump.

• Gold – 10 cents off
• Platinum – 15 cents off
• Diamond/Chairman – 20 cents off

Foxwoods Rewards members are eligible to earn best-in-class cruises and discounted rates on Norwegian Cruise Line, and have the opportunity to unlock free stays in Las Vegas, Atlantis Paradise Island in the Bahamas and our new sister property, Foxwoods El San Juan in Puerto Rico.

At the Tanger Outlets at Foxwoods points will now be redeemable at even more locations, and Rewards members can play with their Rewards card to earn discounts or free passes at Monza World Class Karting and free golf, discounted merchandise and lessons at Lake of Isles. Members can also earn discounts on spa services and products at G Spa and Norwich Spa at Foxwoods.

The Foxwoods Rewards Program allows our members access to a wide range of benefits, exclusive member rates and discounts, invitations to Special Events, Promotions, Tournaments, Preferred Partner discounts and benefits, and more!  After joining the Foxwoods Rewards Program and activating your online account, you will have online access to manage your account information and view your Points balance and your available offers.

The Foxwoods Rewards Program is open to individuals who are at least 21 years or older and who have a valid form of identification.  Bingo players who are between the ages of 18 and 20 are also able to obtain a Bingo Rewards card.  

 

Yes! Membership in the Foxwoods Rewards program is free.

Members earn Foxwoods Rewards Points for virtually every dollar they play by simply inserting their Rewards card at their favorite slot machine, providing their Rewards card when playing at any Poker or Table Game, purchasing Bingo admissions, or playing Keno or Race Book.  Hotel guests can now also earn Foxwoods Rewards Points for hotel stays purchased with cash or credit card.

 

The Foxwoods Rewards Program Tiers are Wonder, Gold, Platinum, and Diamond.  Tier levels are determined by a player’s status level and are based on play activity within a six-month time period.  Members must earn the minimum number of qualifying Tier Credits during each earning period to qualify for a certain Tier level.

 

Members earn Tier Credits based on Rewards Points earned to accelerate Tier Status (Gold, Platinum, and Diamond).  Tier Credits are ONLY used for Tier Status and have no monetary value.  As you accelerate Tier Status, you will earn more Rewards benefits. 

 

Wonder		0 - 399 Tier Credits
Gold		400 – 1,999 Tier Credits
Platinum		2,000 – 9,999 Tier Credits
Diamond		10,000+ Tier Credits

Tier Credits are only used for Tier Status placement and have no redeemable value.  Tier Credits are based on Rewards Points earned:

GAMING CHOICE	REWARDS POINTS	TIER CREDITS EARNED
BINGO	1	1
TABLE GAMES	1	4
SLOTS, POKER, KENO, RACE BOOK	1	4

Tier Credits determine a player’s Tier Status (Gold, Platinum, Diamond); there are no minimum qualifications for the Wonder Tier.  Rewards Points are for players to use toward hotel rooms, dining, entertainment, golf, spa services, retail purchases, select Tanger Outlets stores and more.  Players may earn Rewards Points throughout the day based on the type of game they are playing, their average bet, and length of play.

No.

Tier Credits are ONLY used for Tier Status.  As you accelerate Tier Status, you will earn more Rewards Benefits and your Monthly Choice Benefit will increase.

 

While your Foxwoods Rewards membership may remain open, Rewards Points on all Tiers will expire from an account if there is no activity on the account for over 12 months. 

 

Yes, Tier Credits reset to 0 on April 1 and October 1 of each year.  Gold, Platinum, and Diamond Tier levels will be re-evaluated on a semi-annual basis. While Tier level upgrades will take place automatically throughout the year as members earn the next level, once a Tier level is achieved it will be in effect through the end of the qualifying time period (April 1 – Sept. 30 and Oct. 1 – March 31 each year). 

 

Members are able to use Rewards Pointstowards: Hotel Rooms, Dining, Entertainment, Golf, Spa Services, select Retail Outlets, and more!  Simply present your Rewards card or provide your Rewards account number when making hotel reservations or when issuing payment for merchandise or services.  

 

No.  Rewards Points are non-transferrable.

 

Rewards Points for Table Games are posted as soon as the table rating session is closed and entered into the system.  Rewards Points for Slots are posted immediately, as they are earned.  Rewards Points for hotel stays will be posted to your account 2 to 10 business daysafter your hotel checkout purchases are settled to your hotel folio.  Rewards Points earned through offers and/or promotions are typically posted to your account immediately upon acceptance on the day of the offer/promotion.

 

• Visit any Foxwoods Rewards Booth
• Visit any Foxwoods Self-service Kiosk 
• Log into your account online at www.Foxwoods.com/Rewards

• Double check that you are using the correct Rewards account number.  You may be trying to sign in with a different account number than the one assigned to your account. 
• Have you set your PIN (Personal Identification Number)?  PINs can be set at any Rewards Booth or Casino Cashier’s Booth.  For security purposes, PINs can only be reset in person with valid identification.  If you know your PIN, you may change it at any time by accessing your account online at www.Foxwoods.com/Rewards.  You must have a PIN to access your account online.  Account PINs have no effect on your Rewards Points balance or ability to earn Rewards Points.

Signing up for a Foxwoods Rewards card is easy!  Just visit any Foxwoods Rewards booth with valid identification and start earning right away.  Or, you can go to www.Foxwoods.com/Signup and complete the requested information.  You will still need to come in and visit a Rewards booth with your identification to pick up your new card.  Once you are signed up, you will start receiving your discounts and benefits immediately!

 

Yes.  Foxwoods may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Rewards Program, the Program terms, or any aspect or feature of the Program at any time without prior notice, even if such changes may affect Rewards Points already earned and/or the value of Rewards Points already accumulated and/or the ability to redeem Rewards.

 

For a complete list of benefits, please see a Rewards Representative at any Foxwoods Rewards booth location; or, you can view them online at Foxwoods Rewards.