REOPENING FAQ

Are you resuming 24/7 operations?

Yes, beginning June 1, 2020, we are open to the public 24/7.

How are you going to ensure Foxwoods is safe for guests?

We have meticulously studied best practices, partnered closely with medical experts and tested multiple new types of safety measures. We’re confident in the investments we have made and the policies and procedures we’ve put in place to mitigate risks to our community. Guest and team member safety and security is a continued commitment. Please see our full safety plan here.

Where can I review your safety protocols?

See here for our full safety plan.

Which parts of the property are you reopening?

Phase one of the reopening will extend to the Grand Pequot and Great Cedar casino floors, the Grand Pequot Hotel, Tanger Outlets, and select food and beverage venues. Grand Pequot Hotel will only open a limited number of hotel rooms. Additionally, Fox Tower Casino will now be open on Saturdays and Sundays from 12:00 p.m.—2:00 a.m.

Additional parts of the resort will reopen as we feel it is safe to do so and as business levels allow.

Why aren’t you opening the resort all at once?

Since opening the doors at Foxwoods Resort Casino 28 years ago, we have been committed to protecting the safety and health of our guests, team members and our local community. This will remain a continued focus and at the core of everything we do as we begin our reopening efforts. This commitment was also the driving force of why we are taking a phased approach to resuming operations. We need to begin incrementally and will reevaluate when to open other parts of the property when we feel it is safe to do so and as business levels allow.

How are you enforcing 25% capacity? What happens if I arrive and the resort is at capacity?

We will have guest counters positioned at the entrances to keep track of our total capacity. If you arrive when we’re at capacity, you will have to wait until we can accommodate new visitors.

Which garages are currently open?

The Grand Pequot Garage, The Great Cedar Garage, or The Fox Tower Garage. Please visit ww.foxwoods.com/welcomeback for more information.

Which entrances are currently open?

The Grand Pequot Garage, The Great Cedar Garage, or The Fox Tower Garage. Please visit www.foxwoods.com/welcomeback for more information.

Will Foxwoods allow RV’s on property?

Foxwoods guests must park in one of the three garages that are opening on June 1st.  The Grand Pequot Garage, The Great Cedar Garage, or The Fox Tower Garage. RV parking is currently suspended.

Can I still take an Uber or taxi to/from property?

Yes, but please note that Uber and taxi pick up and drop off is only at the Great Cedar Garage, Level 2.

Why aren’t you opening in part with the state?

We have been working closely with our Chief Medical Officer, the CDC and the State since this beginning of this pandemic to ensure we were aligned on what it would take to safely reopen Foxwoods. The comprehensive safeguards we’ll operate within and the environment we’ve enhanced will exceed the State’s guidelines. Foxwoods is in a unique position, given the size of our physical space and our geographic location, to allow for social distancing within our facility. All of us have an obligation to exercise safe health practices and social distancing - we all have to do our part. Rest assured, if we see an uptick of new cases that can be attributed to visiting our property, we will revisit everything we’re doing.

I am not happy you are opening up against the State. Why are you doing so?

Please be assured that the continued health and safety of our employees, guests, and neighbors is of paramount importance as we cautiously move forward with an incremental reopening. Foxwoods is relying on the best demonstrated practices from across the nation as we implement new sanitization and social distancing policies. These new measures are aimed at mitigating health risks for both guests and employees and are reevaluated and updated continuously as necessary.

The comprehensive safeguards we’ll operate within exceed the State’s guidelines which we have outlined here.

We have consulted, and will continue to consult, with medical professionals to ensure that our reopening is measured, responsible, and adaptable in the face of COVID-19. 

How does Foxwoods’ policies compare to state guidelines?  

We worked very hard to ensure we were in lock step with the state’s guidelines. We took a matrix approach and reviewed what the state’s guidelines outlined and what Foxwoods has implemented. We are confident in our new safety measures and plan.

What I can expect when I arrive?

Your next visit to Foxwoods will look and feel very different than it did a few months ago, and will reflect comprehensive and thorough safety planning that our guests, team members and local community expect and deserve. Some parts of the property and experiences you know and love may not be open quite yet. We are beginning incrementally and will open other parts of the property when we feel it is safe to do so and as business levels allow.

Are buses still running?

Bus transportation is suspended indefinitely.

What is the best way to get the most up to date information on what’s open? 

The best way to stay in the know is to download the Foxwoods Mobile App.  Download the app by Scanning QR code or texting MOBILE to 95840 to download the Foxwoods App now.

Why did you decide to open Fox Tower Casino so soon after the official reopening?

We made the decision to reopen Fox Tower Casino to ensure we always have enough room for our guests and team members to maintain appropriate social distancing, and to better accommodate our guests’ needs.

Will Fox Tower Casino be open 24/7?

At this time, the Fox Tower Casino will be open on Saturdays and Sundays from 12:00 p.m. – 2:00 a.m. These hours will be reevaluated as business volumes dictate.

What will be available in Fox Tower Casino?

Guests will have access to an additional 400 slot machines and 24 electronic table games, all of which will be rearranged to ensure appropriate distancing and regularly cleaned and disinfected according to our strict sanitizing protocols.

For those looking to enjoy a drink or a bite to eat, there will also be a Veranda Café pop-up on the casino floor that will serve the same food and beverage menu offered in Grand Pequot Tower Casino. A designated, socially-distanced seating area will be available at Centrale.

What’s the best way to get to Fox Tower Casino?

For those visiting the resort, parking is available at Fox Tower Garage and the Fox Tower Casino can be accessed directly during the designated hours of operation. The Fox Tower Casino can also be accessed from other parts of the resort through the Tanger Outlets at Foxwoods. The Skybridge will not be open at this time.

Will there be a Foxwoods Rewards Booth in Fox Tower?

The Foxwoods Rewards desk in The Fox Tower is closed, but guests can use the kiosks. There are one Enrollment, two Free Bet and two Promo kiosks currently up-and-running in The Fox Tower.

When will the new Veranda Fox Tower Grab and Go be open?

Friday-Sunday, 12pm-10pm. 

Can you hold indoor gatherings?

Yes, we can now safely accommodate gatherings of up to 25% of code capacity (or a maximum of 100 people) as long as social distancing is followed.

Can you hold outdoor gatherings?

Yes, we can now safely accommodate outdoor gatherings of up to 150 people as long as social distancing is followed.

When will Monza World-Class Karting open?

Monza will be open to the public starting Tuesday, June 16 from 12:00 p.m. - 9:00 p.m.

Will Monza have new safety protocols in place?

Yes, Monza will have many new, stringent social distancing and sanitizing protocols in place. These protocols include, but are not limited to, the following: disinfecting of steering wheels, helmets and all touch points on karts after every use; mandatory face masks and temperature checks for both guests and team members; a maximum group size of 5; social distancing markers in all waiting and queue areas; socially-distanced room for new-customer briefings and more.

I am in line and cannot get in -- what now?

Thank you for your patience.  At the current time, the property has reached capacity. We are actively monitoring the crowds and hope to open as soon as social distancing protocols allow.

The property has reached capacity -- how long will I have to wait?

Unfortunately we cannot provide an exact time when the property will reopen. However, rest assured that we are monitoring the crowds and when we can safely allow more guests to enter, we will open back-up.

I have hotel reservations, but I’m being told the property is at capacity -- what should I do?

Please proceed to the 214 entrance across from the Two Trees Inn. Please provide the Security Guard who greets you with your name and or confirmation number and they will provide you with instructions on where to park. 

I’m a Chairman/Diamond Club Member, but I’m being told the property is at capacity -- what should I do?

Please proceed to the 214 entrance across from the Two Trees Inn. Please show your Rewards Card to the Security Guard who greets you. They will provide you with instructions on where to park.

Are you taking temperatures?

Yes. All guests and team members entering the property will go through non-invasive thermal temperature checks at the entrances to the property; those with an elevated temperature will not be allowed entry.

Will guests have to wear masks?

Team members and guests are required to wear face masks at all times. If a guest or team member arrives without a face mask one will be provided. All employees entering the property should undergo a daily COVID 19 checklist questionnaire as suggested by the CDC.

Will employees wear masks?

Team members and guests are required to wear face masks at all times. If a guest or team member arrives without a face mask one will be provided.

How often will you be cleaning the property?

Team members are regularly deployed to clean and disinfect high-touch areas for both guests and team members throughout the property, including but not limited to elevators, slot machines, and counters. hand sanitizing stations and sanitizing wipes are  provided throughout the property, including in gaming areas to allow patrons to wipe down slot machines. We also encourage guests to sanitize the areas they come in contact with. 

What are you using to clean and disinfect? Is it safe?

We use Decon 30, an all-natural botanical cleaner used to deep clean dice, chips, and all casino surfaces.

Will sanitizer wipes or solutions be provided to guests?

Yes, over 300 hand sanitizing stations and sanitizing wipes are provided throughout the property, including in gaming areas to allow patrons to wipe down slot machines. We encourage guests to sanitize the areas they come in contact with. Team members are regularly deployed to clean and disinfect high-touch areas for both guests and team members throughout the property, including but not limited to elevators, slot machines, and counters.

Will you be implementing more safety protocols in the future?

The comprehensive new measures we put in place are aimed at mitigating health risks for both guests and employees and are reevaluated and updated continuously as necessary.

How will you encourage social distancing at hotel check-in?

Temporary Plexiglas separation are placed at all transactional locations including but not limited to hotel check-in, cage, Rewards Booths, retail shops.

How will you encourage social distancing on the gaming floor?

Table games will include plexiglass barriers, and betting spaces are spaced to limit the number of players per table. Every other slot machine are turned off. All team members and guests are required to wear masks.

How will you encourage social distancing where there are typically long lines?

Any area where guests or Team Members queue are clearly marked for appropriate physical distancing. This includes check-in, check-out, elevator lobbies, fast food and casual dining. 

Are you limiting elevator capacity?

There is a maximum of four guests in an elevator at a time.

Will you allow smoking?

For the safety and comfort of our guests, we will have new designated smoking areas on property, with no smoking allowed on the floors: 

• Great Cedar Food Court Patio, located between Starbucks and Cedar’s Steaks and Oysters; 
• Fox Tower Skywalk near Grand Pequot Tower 
• Fox Tower Patio (weekends only)

If I have a doctor’s note requiring me to not wear a mask, will I be allowed into Foxwoods?

In response to the public health emergency, all guests and team members are required to wear a mask while on property. If a guest does not comply with our mask policy, they will not be allowed to enter the resort. 

If I am feeling sick, can I still enter the property?

No, any guests or team members not feeling well, please stay home and put your health and safety first. All guests and team members will go through a COVID-19 symptoms checklist when entering the property to be allowed access.

Will there be valet?

Valet is currently suspended. We will reopen that offering when we feel it is safe to do so.

What is the best way to stay connected on new updates?

Downloading the Foxwoods Mobile App in advance will help keep you up to date on new property announcements, closings and openings.

Why aren’t you opening in part with the state?

We have been working closely with our Chief Medical Officer, the CDC and the State since this beginning of this pandemic to ensure we were aligned on what it would take to safely reopen Foxwoods. The comprehensive safeguards we’ll operate within and the environment we’ve enhanced will exceed the State’s guidelines. Foxwoods is in a unique position, given the size of our physical space and our geographic location, to allow for social distancing within our facility. All of us have an obligation to exercise safe health practices and social distancing - we all have to do our part. Rest assured, if we see an uptick of new cases that can be attributed to visiting our property, we will revisit everything we’re doing.

How does Foxwoods’ policies compare to state guidelines?  

We worked very hard to ensure we were in lock step with the state’s guidelines. We took a matrix approach and reviewed what the state’s guidelines outlined and what Foxwoods has implemented. We are confident in our new safety measures and plan.

I am not happy you are opening up against the State. Why are you doing so?

Thank you for your message. We always welcome and are open to feedback. Please be assured that the continued health and safety of our employees, guests, and neighbors is of paramount importance as we cautiously move forward with an incremental reopening. Foxwoods will be relying on the best demonstrated practices from across the nation as we implement new sanitization and social distancing policies. These new measures are aimed at mitigating health risks for both guests and employees and will be reevaluated and updated continuously as necessary.

The comprehensive safeguards we’ll operate within exceed the State’s guidelines which we have outlined here.

We have consulted, and will continue to consult, with medical professionals to ensure that our reopening is measured, responsible, and adaptable in the face of COVID-19. 

I am from one of the states listed in the Regional Travel Advisory issued June 24, 2020. Can I visit Foxwoods?

For safety and protection purposes, guests from any of these states are not permitted at Foxwoods Resort Casino until further notice. We are adhering to the State’s guidelines at this time and believe this is the best action to keep all guests, employees and visitors safe.

I’m unhappy that I am not allowed to visit Foxwoods, given the Regional Travel Advisory. Why are you doing this?

We understand your frustration. Based on the guidance provided from the State and health experts, we are acting with the best interests of our guests and employees in mind during this difficult time. The Regional Travel Advisory will continue to be updated and as such, we will continue to evaluate the necessity of these measures.

When are you accepting new reservations?

The Grand Pequot Tower began taking new reservations on Monday, June 1, 2020. The Grand Pequot Tower will increase its capacity to 100% starting Monday, June 15.

What is happening with my tier credits and Foxwoods Rewards?                 

We are currently reviewing the Rewards program. Please continue to check your account on Foxwoods.com for the latest offers.

Who can a player speak with if their points have expired during the closure?

If a player’s points have expired, they may visit the Rewards Desk upon their next visit and their points will be restored to their account.

Are the Tier Credits on the player’s account correct?

Yes, the Tier Credits on the player’s account is displaying correctly from October 1, 2019 until the current date. We have also extended the earning time until September 30, 2020.

Are birthday food promos still redeemable? 

Birthday Food Promos for April and May have been extended through June 30, 2020.  

Do I still need to go the Foxwoods Rewards desk to claim my rewards?

To encourage social distancing, guests no longer have to visit any Foxwoods Rewards location to redeem their bonus Foxwoods Rewards Points. All Foxwoods Rewards Points can be redeemed at any promotional kiosk.

Do I still need to go to the Foxwoods Rewards desk to claim my bonus slot play?

Bonus Slot Play offers will no longer be printed out at the Foxwoods Rewards locations or at the Promotional Kiosks.  Guest simply download their Bonus Slot Play right at their favorite slot machine by simply inserting their Foxwoods Rewards card and following the prompts on their machine’s IView screen.    

Are there any changes to the printable playable tickets?

Yes, guests should only download what they want to play on that machine.  Playable tickets are no longer going to be able to be printed

How do I redeem my Free Best Bet offers?

Guests print their Free Bet offers at the Free Bet Kiosks conveniently located outside the Grand Pequot Ballroom, the Great Cedars Casino Cash Centers, the Great Cedar Concourse by California Pizza Kitchen, and the Great Cedar Skywalk.  Other locations will be available as we move forward to opening other phases of the property. 

Do I still need to go to the Foxwoods Rewards desk to print my food offers?

All Food and Beverage offers can now be redeemed at the food outlet.  Guests will no longer be required to have their coupons printed out at a Foxwoods Rewards desk.

Will you be honoring March scratch off tickets?

We are not. However, we have scheduled two scratch off days on June 13 and 26 to make up for it. 

Are the Hampton and Newport Club lounges open?

Yes, both are now located in the Grand Ballroom and hours are as follows:

• Monday-Thursday: 9:00 am-midnight
• Friday-Saturday: 7:00 am-2:00 am
• Sunday: 7:00 am-midnight

Will the buffet be open?

Our buffets are currently suspended. We will reopen when we feel it is safe to do so.

How will you encourage social distancing at restaurants?

Each restaurant and bar will reduce seating capacities to allow for a minimum of six feet between each seated group/party of guests. Hostesses and managers will manage physical distancing at entries, waiting areas and queues – and peak period queuing procedures will be implemented when guests are not able to be immediately seated.  Lounge seating will be removed, and bar stool count will be reduced. 

Which restaurants will be open?

Those Expanding to In-Restaurant Dining:

• Guy Fieri’s Foxwoods Kitchen + Bar– Grab and Go will open tomorrow, Friday June 12th – Sunday June 14th from 12pm-10pm.  They will be closed Monday and Tuesday then open Wednesday June 17th with sit down dining.  
• Scorpion Bar - Grab and Go will open tomorrow, Friday June 12th – Sunday June 14th from 12pm-10pm.  They will be closed Monday and Tuesday then open Wednesday June 17th with sit down dining
• David Burke Prime – grab and go will continue and they will open sit down dining on Wednesday June 17th
• Stony Creek Brewery- Thursday–Sunday 4PM–11:00PM. Last seating at 9:45.
• Sugar Factory – grab and go will continue and they will open sit down dining Wednesday June 17th
• California Pizza Kitchen – will open for sit down dining Thursday June 18th
• Veranda Cafe – will open for sit down dining Wednesday June 17th.  Breakfast and Lunch only moving forward.  7am – 3pm, 7 days a week 

For Grab-and-Go Only:

• Regina’s Pizza - Monday thru Thursday 11am-11pm; Friday-Sunday 11am-4am
• Subway - Sunday thru Saturday, 9am-11pm
• Dunkin Donuts - 24hrs everyday
• Burger King (drive-thru only) - 10am-midnight
• Room Service - 6am -10pm everyday

Which bars are open?

Spin Bar located in Grand Pequot Casino, Centrale Fox Tower (Friday–Sunday) and Live@Atrium Bar + Lounge in Rainmaker (Friday–Sunday)

Are you still offering drinks when guests are playing a game?

Yes, waitresses will be serving drinks and cocktails on the gaming floor to patrons.

Now that some restaurants are dine-in, does that mean bar seating will also be open?

Bar seating will not be available at this time as restaurants will be operating at 50% capacity. However, alcohol will be served at the restaurants.

Will restaurants open for sit down dining run at full capacity?

No, all restaurants currently offering sit down dining will open at 50% capacity.

With sit down dining, how will you ensure guest safety?

All food and beverage locations will be operated in accordance with current CDC guidelines for physical distancing and disinfecting.

How many slot machines are available?

Over 1,200

What are the top titles/most popular games that we still be available to play?

Guests are able to enjoy almost all of our popular games, including WOF, Dragon Link ,Lightning Link, Ultimate Fire Link

Will every other slot machine be off?

Yes, every other slot machine is out of service to encourage social distancing.

How are you cleaning chips?

We will be cleaning chips regularly throughout the day with our all-natural disinfectant spray.

Will masks need to remain on while playing slots? 

Yes, guests and team members is required to wear masks at all times while on property. 

Can masks be removed when drinking at the slots? 

Yes, masks can be removed while eating and drinking; however, they must be put back on.

Which table games are available?

Blackjack, Craps, Roulette, Mini Baccarat, Pia Gow Poker, Pia Gow Tiles, Let It Ride, Caribbean Stud, Cris Cross Poker, Spanish 21, Three Card Poker, Ultimate Texas Holdem, Crazy Four Poker. We will also be offering Electronic Table Games.

How will you encourage social distancing on the gaming floor?

Table games will include plexiglass barriers, and betting spaces are spaced to limit the number of players per table. Every other slot machine is turned off. All team members and guests are required to wear masks.

Will there be poker? 

Poker is currently suspended. We will begin offering poker when we feel it is safe to do so.

Will there be bingo?

Bingo is currently suspended. We will begin offering poker when we feel it is safe to do so.

Will there be keno?

Keno is currently suspended.  We will begin offering keno when we feel it is safe to do so.

When can we play table games in Great Cedar Casino?

The Great Cedar Casino table games and casino cage will be open Friday-Sunday from 12:00 p.m. to 4:00 a.m. 

What is the current capacity for seated table games?

Table games can now safely accommodate four guests per game, with added Plexiglas barriers.

Are there live table games available in Great Cedar Casino?

Yes, live table games will be available at Great Cedar Casino on Friday-Sunday from 12:00 p.m.-2:00 a.m. The Great Cedar Casino Cage will also be open during this time.

When will Tanger Outlets open?

Tanger is now open as part of our phase one. They have their own thoroughly planned set of safety and security guidelines.

What about the Pequot Outpost?

Yes, Pequot Outpost (Mobil Gas/C-Store) is currently open from 10am-6pm. Beginning Monday, June 8 hours of operation will be 7am-8pm. The Outpost will be selling convenience store items and gas; there will be no food or coffee to go at this point in time.

ENTERTAINMENT

When will entertainment resume?

Entertainment, lounges and the nightclub will resume when it is determined safe to do so.

How will you encourage social distancing at theaters?

Entertainment, lounges and the nightclub will resume when it is determined safe to do so. These are more intricate areas of the property and we are currently working on ways to safely bring back guests to our theaters and nightclub.

When are shows cancelled through?

Concerts are currently cancelled through July. We are taking entertainment day-by-day and working with artist management to reschedule shows. Please visit www.foxwoods.com/entertainment for the latest updates.

How many team members have been brought back?

We recalled the appropriate number of team members to reopen Foxwoods safely and without jeopardizing customer service.  We are working hard to bring back team members as efficiently and as safely as we can. It is a key priority. 

How are you training team members?

All Team Members will receive training on infectious disease (COVID-19, in particular) safety and sanitation protocols to further ensure guest and Team Member safety. More comprehensive training will be provided for our teams with frequent guest contact including Housekeeping, Food & Beverage, Environmental Services, Hotel Operations, Gaming, Retail, Entertainment and Security.

Are you testing team members?

We continue to explore the opportunity of offering testing for Team Members. No decisions have been made and we continue to work with our Chief Medical Officer and other industry professionals to research opportunities currently available.  All guests and team members entering the property will go through non-invasive thermal temperature checks at the entrances to the property and review a COVID-19 symptoms checklist; those with an elevated temperature will not be allowed entry.