REOPENING FAQ

What protocols are being lifted?

Guests will immediately begin to see plexi-glass dividers, temperature checks, distance markers, property capacity limits and other protocols removed. All slot machines will be on and ready for play and capacity restrictions will slowly lift across table games, restaurants, theaters, events, retail shops and beyond.

Why are you easing the protocols now?

With more adults becoming vaccinated and COVID-19 restrictions being relaxed across Connecticut and the Northeast, we are now starting to carefully lift our restrictions. Our strategic rollback plan of COVID-19 measures is highly calculated and thoughtfully timed to ensure we do this right and keep our guests and team members safe.

How are you going to ensure Foxwoods is safe for guests?

We have been working closely with Mashantucket Pequot Chief Medical Officer Dr. Setu Vora on refining our rollback plan to keep our resort safe, and will closely monitor our approach and update as necessary. 

What are the mask guidelines for Foxwoods?

Vaccinated guests are welcome to visit Foxwoods Resort Casino without a mask. We continue to request that non-vaccinated guests wear facial coverings across our resort for their own safety and the safety of others. At this time, team members are still required to wear masks, even if they are fully vaccinated. We anticipate an update to this policy soon.

There will be exceptions where masks may still be required for everyone’s health and safety – including events held in certain property venues. These instances will be clearly communicated via property signage. We ask that everyone remain considerate of others around them and suggest all guests wear masks around high-traffic areas of the property.

Will guests be required to show their vaccination cards, if stopped and unmasked?

We will not be requesting proof of vaccination from guests. We continue to request that non-vaccinated guests wear facial coverings across our resort for their own safety. We trust guests to take appropriate measures based on their vaccine status.

Should I bring my vaccination card with me to Foxwoods?

Vaccination cards are not required to visit Foxwoods. We will not berequesting proof of vaccination from guests.

What areas will still require masks for all guests?

There will be exceptions where masks may still be required for everyone’s health and safety – including large gatherings. These instances will be clearly communicated via property signage. We ask that everyone remain considerate of others around them and suggest all guests wear masks around high-traffic areas of the property.

How will you know who is vaccinated and who isn’t?

We will not be requesting proof of vaccination from guests. We trust guests to take appropriate measures based on their vaccine status.

What cleaning protocols or air quality management are still in place?

Continuous advanced cleaning of high-touch areas will remain in place, in addition to our extensive FoxClean sanitization and cleaning method. Our air quality measures remain in place, with continuous fresh air flow filtered through from outside.

Will masks be required at my concert/comedy/bingo/SHRINE event?

There will be exceptions where masks may still be required for everyone’s health and safety – including events held in certain property venues. These instances will be clearly communicated via property signage, email and ticketing information. Please visit the event page on www.foxwoods.com for key details on requirements based on artist or event protocols.

Where is social distancing still being enforced?

The latest CDC guidance on mask requirements advise fully vaccinated people can resume activities without wearing a mask or social distancing. If you are not vaccinated, masks are required, and we encourage you to social distance from other guests across the property.

Now that masks are not required – can we smoke at the slot machines?

Foxwoods Resort Casino is still a non-smoking property. For the safety and comfort of our guests, we will have designated smoking areas on property, with no smoking allowed on the floors: 

• • Great Cedar Food Court Patio, located between Starbucks and Cedar’s Steaks and Oysters
  • Grand Pequot Tower Valet Entrance
  • Rainmaker Casino
  • Fox Tower Patio

What is currently open?

There is a lot to do at Foxwoods this month, including delicious dining, amazing shopping, shows and more. To learn more about all that is open or to plan your next escape, please visit www.Foxwoods.com.

Why aren’t you opening the resort all at once?

Since opening the doors at Foxwoods Resort Casino 28 years ago, we have been committed to protecting the safety and health of our guests, team members and our local community. This will remain a continued focus and at the core of everything we do as we continue our reopening efforts. This commitment was also the driving force of why we are taking a phased approach to resuming operations. We needed to begin incrementally and are continuing to evaluate when to open other parts of the property.

Which garages are currently open?

The Grand Pequot Garage, The Great Cedar Garage, The Fox Tower Garage and Rainmaker Garage. Valet Parking is available in The Grand Pequot Tower. 

Will Foxwoods allow RV’s on property?

RV parking is allowed in the C Lot. Signs are posted with instructions as you enter. Guests can enter the casino through any garage entrance; The Great Cedar garage entrance is most convenient.

Foxwoods guests can also park in one of the four garages: The Grand Pequot Garage, The Great Cedar Garage, The Fox Tower Garage or The Rainmaker Garage.

What is the best way to get the most up to date information on what’s open? 

The best way to stay in the know is to download the Foxwoods Mobile App.  Download the app by Scanning QR code or texting MOBILE to 95840 to download the Foxwoods App now.

Which hotels are currently accepting reservations?

Grand Pequot Tower is taking new reservations and is currently running at 100% capacity.

Great Cedar Hotel will remain open Thursday – Sunday only.

The Fox Tower Hotel is open Thursday-Sunday nights.

What is happening with my tier credits and Foxwoods Rewards?                

Beginning May 17, 2021, Foxwoods rolled out several exciting new and expanded benefits to our Foxwoods Rewards loyalty program. Members are now be able to earn points and advance tiers faster than ever. Please continue to check your account on Foxwoods.com for the latest offers.

Do I still need to go the Foxwoods Rewards desk to claim my rewards?

Guests no longer have to visit any Foxwoods Rewards location to redeem their bonus Foxwoods Rewards Points. All Foxwoods Rewards Points can be redeemed at any promotional kiosk.

Who can a player speak with if their points have expired during the closure?

If a player’s points have expired, they may visit the Rewards Desk upon their next visit and their points will be restored to their account.

Do I still need to go to the Foxwoods Rewards desk to claim my bonus slot play?

Bonus Slot Play offers will no longer be printed out at the Foxwoods Rewards locations or at the Promotional Kiosks.  Guest simply download their Bonus Slot Play right at their favorite slot machine by simply inserting their Foxwoods Rewards card and following the prompts on their machine’s IView screen.    

Are there any changes to the printable playable tickets?

Yes, guests should only download what they want to play on that machine.  Playable tickets are no longer going to be able to be printed

How do I redeem my Free Best Bet offers?

Guests print their Free Bet offers at the Free Bet Kiosks conveniently located outside the Grand Pequot Ballroom, the Great Cedars Casino Cash Centers, the Great Cedar Concourse by California Pizza Kitchen, and the Great Cedar Skywalk.  Other locations will be available as we move forward to opening other phases of the property. 

Do I still need to go to the Foxwoods Rewards desk to print my food offers?

All Food and Beverage offers can now be redeemed at the food outlet.  Guests will no longer be required to have their coupons printed out at a Foxwoods Rewards desk.

Are the Hampton and Newport Club lounges open?

Yes, both are now located in the Grand Ballroom and hours are as follows:

• Monday-Thursday: 9:00 am-midnight
• Friday-Saturday: 7:00 am-2:00 am
• Sunday: 7:00 am-midnight

Will the buffet be open?

Our buffets are currently suspended. We will reopen when we feel it is safe to do so.

Are you still offering drinks when guests are playing a game?

Yes, waitresses will be serving drinks and cocktails on the gaming floor to patrons.

With sit down dining, how will you ensure guest safety?

All food and beverage locations will be operated in accordance with current CDC guidelines for physical distancing and disinfecting.

How many slot machines are available?

During the week, over 1,200 are available. On the weekends, 2,100 are available.

What are the top titles/most popular games that we still be available to play?

Guests are able to enjoy almost all of our popular games, including WOF, Dragon Link ,Lightning Link, Ultimate Fire Link

How are you cleaning chips?

We will be cleaning chips regularly throughout the day with our all-natural disinfectant spray.

Which table games are available?

Blackjack, Craps, Roulette, Mini Baccarat, Pia Gow Poker, Pia Gow Tiles, Let It Ride, Caribbean Stud, Cris Cross Poker, Spanish 21, Three Card Poker, Ultimate Texas Holdem, Crazy Four Poker. We will also be offering Electronic Table Games.

Will there be poker? 

Poker at Foxwoods, the largest poker room on the east coast, is back! The poker room, which will operate at limited capacity, is open seven days a week from 9 a.m. to 1 a.m. 

Can I register for the Poker Bravo paging service in advance?

No. Guests must register in person in order to be added to the waiting queue.

Is Poker first come, first served like Bingo? 

Yes, Poker is first come, first served.

Will there be Poker tournaments? 

There will not be Poker tournaments at this time, only cash games - 16 tables and 7 handed.

Will there be keno? 

Keno is open in the Bingo lobby Thursday and Friday 10 a.m. to 8 p.m., and on Saturday and Sunday 9 a.m. to 10 p.m. Keno in Rainmaker Casino is open Friday to Sunday from 12 p.m. to 8 p.m. 

Is race book open?

Race Book is open Friday, Saturday and Sunday in Rainmaker Casino from 11 a.m. to 9 p.m.

When can we play table games in Great Cedar Casino?

The Great Cedar Casino table games and casino cage is open Friday-Sunday from 12:00 p.m. to 2:00 a.m.

Where can I find live table games if Great Cedar Casino is closed?

Live table games are available at Great Cedar Casino on Friday-Sunday from 12:00 p.m.- 2:00 a.m. The Great Cedar Casino Cage will also be open during this time. Table games can also be played at the Grand Pequot Casino.

Is Rainmaker Casino open?

The slot area near the Poker Room is open 9 a.m. to 1 a.m. daily. All slots are open Friday-Sunday from 9:00 a.m.- 1:00 a.m.

Will the Fox Tower Casino be open 24/7?

Slots at the Fox Tower Casino are open on weekends from Friday 12:00 p.m. to Monday 2:00 a.m. Table games are open Friday from 6:00 p.m-3:00 a.m. and Saturday and Sunday from 10:00 a.m.-2:00 a.m.

What will be available in Fox Tower Casino? 

For Fox Tower Casino, guests will have access to an additional 400 slot machines and 24 electronic table games, all of which have been rearranged to ensure appropriate distancing and regularly cleaned and disinfected according to our strict sanitizing protocols. 

The Fox Tower now has live table games available on weekends.

For those looking to enjoy a drink or a bite to eat while at Fox Tower Casino, there is a Grab and Go along with designated, socially-distanced seating area available at Centrale.

What’s the best way to get to Fox Tower Casino?

For those visiting the resort, parking is available at Fox Tower Garage and the Fox Tower Casino can be accessed directly during the designated hours of operation. The Fox Tower Casino can also be accessed from other parts of the resort through the Tanger Outlets at Foxwoods. The Skybridge will be open Thursday-Sunday

Will there be a Foxwoods Rewards Booth in Fox Tower?

The Foxwoods Rewards desk in The Fox Tower is closed, but guests can use the kiosks. There are one Enrollment, two Free Bet and two Promo kiosks currently up-and-running in The Fox Tower.

What is the current capacity for seated table games?

Table games can now safely accommodate four guests per game, with added Plexiglas barriers.

BINGO FAQ

Is Bingo open? What are the hours?

Bingo is currently held Wednesday – Sunday only. The morning sessions will begin at 10:30 a.m. and the evening sessions will begin at 6:30 p.m. 

For all morning sessions, Bingo cashiers will open for ticketing at 8am; for all evening sessions, Bingo cashiers will open for ticketing at 4pm.

How long will each Bingo session be?

Each Bingo game will be two hours and 30 minutes.

What safety protocols and modifications have you made to keep guests safe?

All playing surfaces and video tablets will be regularly cleaned and disinfected according to strict sanitizing protocols. More than 20 sanitizing stations have been added in the hall and at all transaction booths, and the circulation of fresh air will be increased during session times. Smoking is not allowed.

What is the cost of admission and what are the payouts?

Until further notice, the Bingo schedule will be as follows:

• Wednesday-Friday, AM & PM Sessions: $10 Admission with $300 Regular Game Payouts.
• Saturday-Sunday, AM & PM Sessions: $15 Admission with $700 Regular Game Payouts. 

Can I buy tickets for Bingo in advance?

No Bingo tickets will be sold in advance at this time. All seating will be done on a first-come, first-served basis.

Can you hold gatherings?

Yes, we can safely accommodate indoor and outdoor gatherings. Some events held in certain property venues may still require masks for everyone’s health and safety. These instances will be clearly communicated via property signage. We ask that everyone remain considerate of others around them and suggest all guests wear masks around high-traffic areas of the property.

How much event space do you have?

With 150,000 square feet of meeting and convention space, Foxwoods has plenty of room for physical distancing while allowing guests to safely reconnect for in-person events in line with local guidance. 

Are you offering any incentives?

Foxwoods is offering a number of flexible booking options and incentives for organizers looking to schedule events this year so guests can book with confidence. These include flexible attrition, minimums and cancellations and the complimentary use of digital signage within meeting spaces.

What is currently open if I wanted to book?

Meeting attendees and guests that visit property currently have access to over 20 food & beverage outlets -- ranging from fast casual to fine dining -- and over 1,000 hotel rooms as the resort moves through its phased reopening process. Attendees can also experience the Tanger Outlets at Foxwoods, Monza World Class Karting, High Rollers Luxury Lanes, Lake of Isles and the newly launched Drive-In at Foxwoods. Additionally, those looking to enjoy a variety of gaming options can visit the Grand Pequot and Great Cedar Casinos, which are open daily, and the Fox Tower and Rainmaker Casinos, which are open on weekends.

When will Tanger Outlets open?

Tanger is open! They have their own thoroughly planned set of safety and security guidelines.

What about the Pequot Outpost?

Yes, Pequot Outpost (Mobil Gas/Convenience Store) is currently open Sunday–Thursday, 8:30AM–11:00PM and Friday + Saturday, 8:30AM–12:00AM. The Pequot Outpost will be selling convenience store items and gas; there will be no food or coffee to go at this point in time.

ENTERTAINMENT

When are Dave Chappelle’s shows?

Dave Chappelle will perform two shows at the Premier Theater June 24–27.

How much are tickets for Dave Chappelle? Why are they so high? 

Tickets range from $99, $149, $199, $249, $299 and $349. Ticket pricing includes the cost of a mandatory COVID-19 rapid antigen test for all guests.

What is full capacity for Dave Chappelle’s shows? 

Full capacity at Dave Chappelle’s shows is 3,600. Total full capacity at The Grand Theater is 3,959.

What is the mandatory COVID-19 rapid antigen test? 

Dave Chappelle is requiring mandatory rapid antigen testing for all guests before entering the venue. Each ticket holder will receive a mandatory rapid antigen test via nasal swab. Your entire household must pass. If someone in your group tests positive, your entire party will be sent home and full refunds will be provided.

What defines a “household”? 

A household refers to the entire group of people you purchased tickets with / are attending the show with.

What happens if the rapid test detects COVID-19? 

If you or anyone in your party tests positive, you will not be allowed entry to the venue. Full refunds will be provided.

Why are you only allowing mobile tickets? Do I need a special app? 

Paper tickets have been eliminated to reduce touchpoints for safety reasons. If you purchase tickets through Ticketmaster, the mobile ticket will show up in the Ticketmaster app. If you purchase tickets through Foxwoods, tickets will be emailed directly to you.

Can I have my phone with me during Dave Chappelle’s shows? 

Upon arrival, all phones and smart watches will be secured in Yondr pouches that will be locked until the end of the show. Guests maintain possession of their phones throughout the night, however they will remain in the locked pouches. In case of emergency, phones can easily be unlocked using designated Yondr unlocking stations located just outside the theater.

Is this the first show of its kind requiring antigen testing at Foxwoods? 

Yes. The rapid testing and Yondr pouches are a requirement by Dave Chappelle’s team.

How many team members have been brought back?

We recalled the appropriate number of team members to reopen Foxwoods safely and without jeopardizing customer service.  We are working hard to bring back team members as efficiently and as safely as we can. It is a key priority. 

How are you training team members?

All Team Members will receive training on infectious disease (COVID-19, in particular) safety and sanitation protocols to further ensure guest and Team Member safety. More comprehensive training will be provided for our teams with frequent guest contact including Housekeeping, Food & Beverage, Environmental Services, Hotel Operations, Gaming, Retail, Entertainment and Security.