Am I required to totally disrobe during my treatments?
We follow strict guidelines for massage and body treatment draping. Because we
want you to feel totally at ease, please inquire of your reservation consultant
which body treatments require draped nudity. Undergarments may be worn for
certain treatments. Clothing or bathing attire is required in all public areas.
May I request a male or female therapist or the same
therapist I had last visit?
While we will make every effort to honor your requests, we cannot guarantee a
therapist request or gender. All therapists are trained in both treatment and
draping protocols to ensure your comfort at all times./p>
How early should I arrive?
Arrive at least 30 minutes prior to your first appointment to allow time to
check in at the Spa and Salon reception desk, have a tour to familiarize
yourself with our facility and to change into your robe.
Do you allow small children and toddlers in the pools?
Yes. Small Children and toddlers are welcome in the pool. Please be advised
that, for health reasons, all children in diapers must be in a swim
diaper at all times.
We strongly recommend that all Spa and Salon offerings be
booked prior to your arrival as they are subject to availability. It is best to
plan a minimum of 2 weeks prior to arrival.
Age Requirements and Family Access
Guests must be 16 years or older to enter the Spa Locker
Rooms, or to receive spa services and to use the fitness center. Proof of age
is required. All children under the age of 16 must be accompanied by an adult
at all times.
Reserved appointments for all Spa, Salon, Waxing and Makeup
services require a 24-hour advance notice of cancellation or revision, or a 50%
cancellation charge will apply. Reservations require a valid credit card
guarantee, and a credit card will be required upon arrival.
A 15% gratuity is automatically added to your bill for each
service provided by your Massage Therapists, Estheticians, Nail Professionals,
Salon Stylists, and Makeup Artists. If you choose, you may arrange to leave
more for your provider at the Spa or Salon Reception Desk.
Additional gratuity is not payable using The Rewards Card.
As is customary in the hospitality industry, a service
charge (4%) is added to help defray administrative, operating and service
All retail purchases are subject to CT sales tax and
Rates, Packages, Promotions, Spa, Salon offerings are
subject to change without notice.