The New Rewards Program FAQ

The New Foxwoods Rewards Program accelerates you to higher tiers faster than ever, for more recognition, more rewards, and more flat-out fun.Whether you play Slots, Tables, Poker, Keno or bet at Race Book your play will be recognized and rewarded every time you use your card. Redeem your points for merchandise from one of our many retail stores, superior dining, rejuvenating spa treatments, overnight accommodations, theater tickets and so much more.

Becoming a Foxwoods Rewards Member is FREE and easy!

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Details

Why is the Foxwoods Rewards Program changing?

We changed it for you, to provide a better loyalty experience for our loyal and new Foxwoods Rewards Members.  In listening to feedback from our loyal Foxwoods Rewards Members, it was clear that we have an opportunity to provide you with an improved loyalty program.  Now, all earned Foxwoods Tier Credits and Rewards Points will make upgrading to the next Tier more rewarding for our Members, plus you can enjoy more benefits and our NEW Monthly Choice Benefit.

What are the changes for FY 2018 to the Foxwoods Rewards program?

1. Earning period will now be 6 months instead of 12 months starting October 1, 2017
2. Choice offers will be mailed to certain Rewards members and will be available on specific days during the month.
3. Guests earn Tier faster

Members must earn the minimum number of qualifying Tier Credits during a 6-month time period to advance to the next Tier. The total number of qualifying Tier Credits for each card level is as follows:
  • Wonder: 0 – 399 (prior 0-899 Tier Credits)
  • Gold: 400 – 1,999 (prior 900-2,399 Tier Credits)
  • Platinum: 2,000 – 9,999 (prior 2,400-31,999 Tier Credits)
  • Diamond: 10,000+ (prior 32,000+ Tier Credits)

Why did the Choice Benefit change?

By moving a Choice Benefit offer to the mailbox we will be able give guests more of a variety of offers, as well as offer better players more rewards every month.

Why did you move to a 6 month program?

We continually review our Rewards Program to find ways to improve the benefits for our loyal guests. By moving to a 6-month program, Members do not need to earn as many Tier Credits, which allow them to advance to the next Tier faster.

Do Tier Credits expire?

Yes, they reset to 0 on October 1 and April 1 each year. Gold, Platinum, and Diamond Tier levels will be reevaluated on a semi-annual basis. While Tier level upgrades will take place automatically throughout the year as members earn the next level, once a Tier level is achieved, it will be in effect through the end of the qualifying time period (Oct. 1 – March 31 & April 1 – Sep 30 each year).

How do I earn Tier Credits and why are they important?

Members earn Tier Credits based on Rewards Points earned to accelerate Tier Status (Wonder, Gold, Platinum, and Diamond).  Tier Credits are ONLY used for Tier Status and have no monetary value.  As you accelerate Tier Status, you will earn more Rewards Benefits and your Monthly Choice Benefit will increase.

What is a Rewards Point vs. a Tier Credit?

Tier Credits are only used for Tier Status placement and have no redeemable value. Tier Credits are based on Rewards
Points earned:

           GAMING CHOICE

REWARD POINTS

TIER CREDITS

BINGO

TABLE GAMES

SLOTS, POKER, KENO, RACE BOOK

   
Tier Credits determine a player’s Tier Status (Gold, Platinum, Diamond); there are no minimum qualifications for the
Wonder Tier. Rewards Points are for players to use toward hotel rooms, dining, entertainment, golf, spa services, retail
purchases, select Tanger Outlets stores and more.
Players may earn Rewards Points throughout the day based on the type of game they are playing, their average bet, and
length of play.

How do I earn Foxwoods Rewards Points?

Members earn Foxwoods Rewards Points for virtually every dollar they play based on gaming choice, average bet and length of play.  For more information, visit any Foxwoods Rewards Booth.

 

How do I redeem my Foxwoods Rewards Points?

Members will redeem their Foxwoods Rewards Points the same way they do today.  Members will still be able to use Rewards Points towards:  Hotel Rooms, Dining, Entertainment, Golf, Spa Services, select Retail Outlets, and more!  Accelerate your Rewards Points and receive more Tier Credits and more benefits!

 

Do Foxwoods Rewards Points and benefits expire?


Gold, Platinum, and Diamond Tier levels will be re-evaluated on a semi-annual basis. While Tier level upgrades will take place automatically throughout the year as members earn the next level, once a Tier level is achieved, it will be in effect through the end of the qualifying time period (Oct. 1 – March 31 & April 1 – Sep 30 each year). Foxwoods Rewards Points on all Tiers will expire from an account if there is no activity on the account for over 12 months.
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