Foxwoods Rewards FAQ

Foxwoods Rewards Program accelerates you to higher tiers faster than ever, for more recognition, more rewards, and more flat-out fun.Whether you play Slots, Tables, Poker, Keno or bet at Race Book your play will be recognized and rewarded every time you use your card. Redeem your points for merchandise from one of our many retail stores, superior dining, rejuvenating spa treatments, overnight accommodations, theater tickets and so much more.

Becoming a Foxwoods Rewards Member is FREE and easy!

Be Rewarded

Details

WHAT IS THE FOXWOODS REWARDS PROGRAM?

The Foxwoods Rewards Program is our customer loyalty program that allows our guests to earn Rewards Points that can be redeemed for many great things that Foxwoods has to offer, including: merchandise from our many retail stores, superior dining, rejuvenating spa treatments, overnight accommodations, and entertainment tickets.  Foxwoods Rewards also offers exclusive Preferred Partner discounts and benefits that extend to Las Vegas, Boston, the Bahamas, and more!

WHAT ARE THE BENEFITS OF BECOMING A FOXWOODS REWARDS MEMBER?

The Foxwoods Rewards Program allows our members access to a wide range of benefits, exclusive member rates and discounts, invitations to Special Events, Promotions, Tournaments, Preferred Partner discounts and benefits, and more!  After joining the Foxwoods Rewards Program and activating your online account, you will have online access to manage your account information and view your Points balance and your available offers.

WHO CAN JOIN THE FOXWOODS REWARDS PROGRAM?

The Foxwoods Rewards Program is open to individuals who are at least 21 years or older and who have a valid form of identification.  Bingo players who are between the ages of 18 and 20 are also able to obtain a Bingo Rewards card.  

HOW DO I EARN FOXWOODS REWARDS POINTS?

Members earn Foxwoods Rewards Points for virtually every dollar they play by simply inserting their Rewards card at their favorite slot machine, providing their Rewards card when playing at any Poker or Table Game, purchasing Bingo admissions, or playing Keno or Race Book.  Hotel guests can now also earn Foxwoods Rewards Points for hotel stays purchased with cash or credit card.

WHAT ARE REWARDS TIER LEVELS?

The Foxwoods Rewards Program Tiers are Wonder, Gold, Platinum, and Diamond.  Tier levels are determined by a player’s status level and are based on play activity within a six-month time period.  Members must earn the minimum number of qualifying Tier Credits during each earning period to qualify for a certain Tier level.

HOW DO I EARN TIER CREDITS AND WHY ARE THEY IMPORTANT?

Members earn Tier Credits based on Rewards Points earned to accelerate Tier Status (Gold, Platinum, and Diamond).  Tier Credits are ONLY used for Tier Status and have no monetary value.  As you accelerate Tier Status, you will earn more Rewards benefits. 

WHAT IS A REWARDS POINT vs A TIER CREDIT?

Tier Credits are only used for Tier Status placement and have no redeemable value.  Tier Credits are based on Rewards Points earned:

GAMING CHOICE

REWARDS POINTS

TIER CREDITS EARNED

BINGO

1

1

TABLE GAMES

1

4

SLOTS, POKER, KENO, RACE BOOK

1

4

Tier Credits determine a player’s Tier Status (Gold, Platinum, Diamond); there are no minimum qualifications for the Wonder Tier.  Rewards Points are for players to use toward hotel rooms, dining, entertainment, golf, spa services, retail purchases, select Tanger Outlets stores and more.  Players may earn Rewards Points throughout the day based on the type of game they are playing, their average bet, and length of play.

DO TIER CREDITS EXPIRE?

Yes, Tier Credits reset to 0 on April 1 and October 1 of each year.  Gold, Platinum, and Diamond Tier levels will be re-evaluated on a semi-annual basis. While Tier level upgrades will take place automatically throughout the year as members earn the next level, once a Tier level is achieved it will be in effect through the end of the qualifying time period (April 1 – Sept. 30 and Oct. 1 – March 31 each year). 

HOW DO I REDEEM MY FOXWOODS REWARDS POINTS?

Members are able to use Rewards Pointstowards: Hotel Rooms, Dining, Entertainment, Golf, Spa Services, select Retail Outlets, and more!  Simply present your Rewards card or provide your Rewards account number when making hotel reservations or when issuing payment for merchandise or services.  

WHEN DO MY FOXWOODS REWARDS POINTS GET POSTED TO MY ACCOUNT?

Rewards Points for Table Games are posted as soon as the table rating session is closed and entered into the system.  Rewards Points for Slots are posted immediately, as they are earned.  Rewards Points for hotel stays will be posted to your account 2 to 10 business daysafter your hotel checkout purchases are settled to your hotel folio.  Rewards Points earned through offers and/or promotions are typically posted to your account immediately upon acceptance on the day of the offer/promotion.

I’M HAVING TROUBLE LOGGING INTO MY ACCOUNT ONLINE.

 

  • Double check that you are using the correct Rewards account number.  You may be trying to sign in with a different account number than the one assigned to your account. 
  • Have you set your PIN (Personal Identification Number)?  PINs can be set at any Rewards Booth or Casino Cashier’s Booth.  For security purposes, PINs can only be reset in person with valid identification.  If you know your PIN, you may change it at any time by accessing your account online at www.Foxwoods.com/Rewards.  You must have a PIN to access your account online.  Account PINs have no effect on your Rewards Points balance or ability to earn Rewards Points.

 

HOW DO I SIGN UP FOR A FOXWOODS REWARDS CARD?

Signing up for a Foxwoods Rewards card is easy!  Just visit any Foxwoods Rewards booth with valid identification and start earning right away.  Or, you can go to www.Foxwoods.com/RewardsSignup and complete the requested information.  You will still need to come in and visit a Rewards booth with your identification to pick up your new card.  Once you are signed up, you will start receiving your discounts and benefits immediately!

CAN THE FOXWOODS REWARDS PROGRAM BE MODIFIED OR TERMINATED?

Yes.  Foxwoods may, in its discretion, cancel, amend, modify, restrict, and/or terminate the Rewards Program, the Program terms, or any aspect or feature of the Program at any time without prior notice, even if such changes may affect Rewards Points already earned and/or the value of Rewards Points already accumulated and/or the ability to redeem Rewards.

    Back to Top