Privacy Policy
Foxwoods Resort Casino ("Foxwoods", "us" or "we") respects the privacy of all visitors. This Privacy Policy describes the types of information we collect on our Web site (www.foxwoods.com), our mobile sites, and our use of social media sites (collectively, the “Sites”), as well as any other personal information obtained when you call, email, or otherwise communicate with us. This Privacy Policy outlines the type of information that Foxwoods may collect, the sources of that information, and the manner in which such information will be used. By accessing the Sites on any computer, mobile phone, tablet, or other device, you agree to the terms of this Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Sites.
Foxwoods is a wholly-owned instrumentality of the Mashantucket Pequot Tribal Nation.
Collection and Use of Your Personal Information
We explain here what categories of personal information we have collected, where we got it from, our purpose for collecting it, and with whom we share it:
CATEGORY OF PERSONAL INFORMATION COLLECTED |
SOURCE |
PURPOSE FOR COLLECTION |
CATEGORIES OF RECIPIENTS |
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Contact information, such as name, address, phone number, or other contact details information you may provide to us when you register or update an account, sign up for email communications, participate in a contest, sweepstakes, promotion or survey, join our mailing list, request a catalog, shop online, or shop by telephone or in-person |
From you (online and offline/in-person, in the course of using or processing in-person or online services or orders/sales, including chatting online with or otherwise contacting customer service, or otherwise interacting with us)
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To communicate with you about the services we offer or the work we do for you, including verification of identity or to meet legal obligations; to communicate with you about your orders or purchases, your account, a contest or sweepstakes you have entered, and your requests for information; to enable you to access our services; to provide customer support in response to your communications with us; to send you updates about new products and offers that may be of interest to you; to tailor your experience at our Sites, showing you content that we think you might be interested in |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Information you provide about a third party: name, surname, address, and contact details of recipient for delivery of goods or services (such as sending a gift or virtual gift card), if different from yours |
From you |
To complete a particular transaction or fulfill a service |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
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Purchase and order information: billing address, shipping address, together with reservation or purchase details (product or service), methods of payment and/or any communications we have received about your reservation or, order, or purchase |
From you or from a customer who places an order to be delivered to you |
To complete a particular transaction or fulfill a service; to validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, to provide customer service, to maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you or to assist with account credit or fraud decisioning |
With related entities; with certain authorized third parties that process, fulfill, and ship orders; and with our credit partners |
| Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing address, and other financial information shared when making a purchase or reservation
|
From you or witnesses’ observations about you |
To get you the help you need and deal with emergency services; for insurance claims; to defend ourselves and prevent loss |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
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Accident information: details about any accident, injury, or health incident in our facilities or on our premises |
From you or witnesses’ observations about you |
To get you the help you need and deal with emergency services; for insurance claims; to defend ourselves and prevent loss |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
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Other voluntary information: any voluntary information you may provide us in the course of your interactions with us (such as by sending an e-mail through our Sites and/or to the addresses indicated on our Sites or by calling, e-mailing, texting, or chatting online with our customer service team and/or on-site staff or by responding to surveys or competitions) |
From you |
To handle your requests and to contact you when necessary or requested, including responding to your questions and comments and providing customer support; to improve our Sites, customer service, and user experience |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.) |
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Information automatically collected from your browser: your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, keystrokes typed, movement of the mouse or pointer, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Sites, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites |
From you; from our Sites or app technology’s interaction with your browser or devices |
To improve our Sites, customer service, user experience, products and services; to create a session replay that shows your visit to our site; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users; and, in an aggregated non-specific format, for analytical and demographic purposes. |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Information automatically collected from your device and internet network: your internet service provider, your internet protocol or IP address, domain names of the computers you use to visit our Sites, your operating system and browser used; and the type of handheld or mobile device used, such as laptop or smart phone, log files, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user's operating system and computer environment, and/or device cookie settings and other device details, such as MAC address |
From you and from our Sites or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts |
To improve our Sites, customer service, and user experience; to provide customer service; to make sure our Sites and app technology works properly with your device and make sure you can see and use our intended Sites and apps on the device you are using; for analytical and demographic purposes and to provide offers that may be of interest to you; to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Preference information, such as your account settings including your preferred contact channel, your wishlist, and types of services/offers that interest you |
From you; from our Sites or app technology’s interaction with your browser or devices and cookies tracking the pages you visit |
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites; to personalize your experience; and to provide you with customized content |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Social media information: if you interact with us through a social media service or log in using social media credentials, depending on your social media settings, we may have access to your information from that social network such as your name, email address, age, gender, and location |
From third parties, such as co-branded partners and websites (for example, on our Facebook pages) |
For research, analytical and other business purposes; to enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites and to provide you with customized content |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Sensitive personal information: such as your precise geolocation (if you permit us to obtain your precise geolocation), information that reveals your racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life, sexual orientation, citizenship, or immigration status; your genetic or biometric data for identification purposes |
From you (online and offline, such as in person or in the course of using or processing in-person or online services or orders/sales, including chatting online with or otherwise contacting customer service) |
To complete a particular transaction or fulfill a service; to check that the right person is using the right card or account; to provide offers that may be of interest to you, for analytical and demographic purposes, and to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. |
With related group entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Inferences drawn from the information identified above: to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes |
From you and the other sources listed above |
To enhance your online shopping experience, to personalize your experience; and to provide you with customized content |
With related entities; with certain authorized third parties for the purpose of providing specialized services to us (such as helping us to maintain and manage our customer information, communicate with our customers, service our website, conduct promotions or surveys, fulfill orders, etc.); with third parties whose products or services may be of interest to you |
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Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents |
From you, the police crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives |
To protect you, other customers and our business against criminal activities and risks; to make sure we understand and can meet our legal obligations to you and others, and can defend ourselves; and if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public |
With related entities; with our service providers who help us with fraud protection and credit risk reduction; with law enforcement and other governmental authorities in accordance with applicable law |
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Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior |
From crime and fraud prevention agencies, from you, from witnesses, and from the police |
To protect customers, the public and our business against risks and crime |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Cookies
Like many commercial websites, we analyze how visitors use our Sites through what is known as "cookie" technology or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit the Sites. We may use cookies to: (1) allow you to use the Sites without having to re-enter your username and password; (2) enhance or personalize your Site usage and experience; (3) monitor Site usage; (4) manage the Sites; and (5) improve the Sites and our services, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.”
We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.
If you do not want information collected through the use of cookies, most browsers allow users to accept or reject cookies. If you set your browser not to accept cookies, you may not be able to take advantage of certain services that we offer on our Sites. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. You should also review the “Privacy Options” section below for additional ways to opt out of the use of cookies.
Marketing
You may be required to supply personal information such as your name, address, telephone number and/or email address in order to receive certain information, participate in promotions or surveys, make reservations or place orders. In exchange for participating in our promotions or surveys, and providing us with your personal information, we may offer you financial incentives and/or price or service differences such as a bonus card, discount or a coupon. We may collect personal information such as your name, email address, preferences, experiences, and engagement with Foxwoods. You can terminate participation at any time as explained in the applicable promotion or survey terms. By providing personal information, you agree to be placed on marketing lists and may receive promotional materials from Foxwoods from time to time. Should you wish to unsubscribe from our marketing list, you can contact privacyrequest@foxwoods.com.
Your personal information is stored on secure servers. We provide you with the capability to transmit your personal information via secured and encrypted channels if you use a similarly equipped Web browser. Personal information is stored on our Web server and is not publicly accessible. In order to ensure that all of your personal information is correct and up to date, you will be able to update your personal information through your online account. While we strive to protect your personal information, Foxwoods cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Interest-Based Advertising
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites.
You have the choice to tell us not to collect and use this information. You should also review the “Privacy Options” section below for additional ways to opt out of this processing of your personal information. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
http://www.networkadvertising.org/choices/
Record Retention
We will retain your personal information for as long as needed or permitted in light of the purposes for which it was obtained. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with our customers and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Age Policy
You must be at least 21 years old to use our Sites and to make reservations and purchases at Foxwoods. Additionally, any offers, promotions or contests we conduct are not open to persons younger than 21 years of age. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification as requested by Foxwoods. We do not have actual knowledge about selling or sharing personal information of consumers under the age of 16. If a minor has provided us with personal information, a parent or guardian of that minor should contact us at the email address or phone number listed at the bottom of this Privacy Policy to identify the information that must be removed.
Third-Party Sites
The Sites may contain links to other websites, such as social media sites like Facebook and Twitter, which may have privacy policies that differ from our own. We are not responsible for the privacy practices or the content of such sites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those third parties directly if you have any questions about their privacy policies.
Privacy Options
If feasible, you may have the following additional privacy options:
- The ability to confirm whether we process your personal information and access your personal information.
- The ability to correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing.
- The ability to delete personal information we have about you.
- The ability to opt out of the processing of your personal information for purposes of targeted advertising, the sale of personal information, and/or profiling in furtherance of decisions that produce legal or similarly significant effects.
To submit any of the above requests, you may email us at privacyrequest@foxwoods.com or use the contact form available on our website. When you submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us. Or if you do not, we may ask for your email address or other information to verify your identity. We may also use a third-party provider to do this verification. The fact that you have elected to make a request as indicated above will have no adverse effect on the price and quality of our products or services.
To appeal a decision we have made regarding your request, you may email us at privacyrequest@foxwoods.com or use the contact form available on our website. We will respond to appeals within 60 days.
Changes to Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy simply by posting such change, update or modification on the Sites. Any such change, update or modification will be effective immediately upon posting. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.
Contact Us
If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, or to request this privacy statement in another format, you can contact us by emailing us at privacyrequest@foxwoods.com
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.
Effective Date: October 1, 2023
