Privacy Policy
Foxwoods Resort Casino ("Foxwoods", "us" or "we") respects the privacy of all visitors. This Privacy Policy describes the types of information we collect on our Web site (www.foxwoods.com), our mobile sites, and our use of social media sites (collectively, the “Sites”), and any other personal information obtained when you call, email, or otherwise communicate with us. In order to assist us in better serving our customers, we may collect certain anonymous information automatically, and may require certain personal information, including financial information, if you are making reservations or purchases or requesting information from us. This Privacy Policy outlines the type of information that Foxwoods may collect and the manner in which such information will be used. All efforts have been made to ensure the accuracy of the information provided herein, however Foxwoods makes no warranties or representations as to the accuracy of the information supplied herein. By accessing the Web site on any computer, mobile phone, tablet, or other device, you agree to the terms of this Privacy Policy. If you do not agree to the Privacy Policy, please do not use the Web site.
We may modify this Privacy Policy at any time, and will post the current version on the Sites. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.
Foxwoods is a wholly-owned instrumentality of the Mashantucket Pequot Tribal Nation.
Information That We Collect, the Source, Purpose of Collection, and Recipients
We explain here what categories of personal information we have collected, where we got it from, and with whom we have shared it:
|
Category of Personal Information Collected |
Source |
Purpose for Collection |
Categories of Recipients
|
|
Contact information, such as name, address, and phone number |
Site visitors and online and in-person customers when they visit the Sites, call us, sign up for emails or another service, or otherwise interact with us
|
To communicate with and respond to visitors and customers about the services we offer or the work we do for them, including verification of identity or to meet legal obligations |
We may share this information with select marketing, information technology, or other service providers and partners. |
|
Browsing information, such as your IP address, MAC address or other device identifier, the kind of browser or computer you use, pages and content that you visit on the Sites, what you click on, the state and country from which you access the Sites, the date and time of your visit, and web pages you linked to our Sites from. |
Our Sites and your interactions with the Sites, including through the use of cookies and other tracking technologies explained further below |
To evaluate usage of the Sites and improve performance and customer services; to protect the security and integrity of the Sites and our business, such as preventing fraud, hacking, and other criminal activity or to meet legal obligations |
Our service providers who help us with fraud protection and website analytics |
|
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address |
From our customers and their payment card issuers |
Authorizing of credit card and other financial transactions for our customers |
Our service providers who process payments for us—they are prohibited from using personal information for any other purposes and are contractually required to comply with all applicable laws and requirements, which includes the Payment Card Industry Data Security standards. |
|
Accident information: details about any accident, injury, or health incident in our facilities |
From you or witnesses’ observations about you |
To get you the help you need and deal with emergency services, insurance and claims |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
|
Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior |
From crime and fraud prevention agencies, from you, from witnesses, and from the police |
To protect customers, the public and our business against risks and crime |
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors |
Anonymous Information Automatically Collected
We may collect and use certain information about your use of this Web site that does not personally identify you. This information includes your IP address, MAC address, browser type, operating system, device-identifying information, the specific web pages visited during your connection, and the domain name from which you accessed the Sites. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Sites, the areas or pages of the Sites that you visit, the amount of time you spend viewing the Sites, the number of times you return to the Sites and other clickstream data. This anonymous information does not personally identify you, and is gathered to help us develop generalized customer profiles to better serve our customers.
Like many commercial websites, we analyze how visitors use our Sites through what is known as "cookie" technology or similar tracking tools. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit the Sites. We may use cookies to: (1) allow you to use the Sites without having to re-enter your username and password; (2) enhance or personalize your Site usage and experience; (3) monitor Site usage; (4) manage the Sites; and (5) improve the Sites and our services, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.”
We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.
If you do not want information collected through the use of cookies, most browsers allow users to accept or reject cookies. If you set your browser not to accept cookies, you may not be able to take advantage of certain services that we offer on our Web site. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.
Personal Information Collected
You may be required to supply personal information such as your name, address, telephone number and/or email address in order to receive certain information, participate in promotions, make reservations or place orders. A personal identification number provided by Foxwoods may be required to access certain personal information. By providing personal information, you agree to be placed on marketing lists and may receive promotional materials from Foxwoods from time to time.
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for services; (2) to respond to your inquiries; (3) to send you a confirmation email when you make a purchase; (4) to review Site usage and operations; (5) to address problems with the Sites, our business or our services; (6) to protect the security or integrity of the Sites and our business; (7) to monitor the Sites for compliance with our policies and applicable terms; (8) to contact you with Site updates, newsletters and other informational and promotional materials from us and third party marketing offers from our trusted partners, as well as from other companies; and (9) to provide interest-based advertising to you based on the way you browse and shop on the Sites and other platforms.
Your personal information is stored on secure servers that are not accessible by third parties. We provide you with the capability to transmit your personal information via secured and encrypted channels if you use a similarly equipped Web browser. Personally identifiable information is stored on our Web server and is not publicly accessible. Further, personally identifiable information is only accessed by Foxwoods employees on a "need to know" basis. In order to ensure that all of your personal information is correct and up to date, you will be able to update your personal information. While we strive to protect your personal information, Foxwoods cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Interest-Based Advertising
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites.
You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
http://www.networkadvertising.org/choices/
Age Policy
Foxwoods Resort Casino has no intention of collecting any personal information (such as name, address, telephone number or email address) from individuals under 21 years of age. Any offers, promotions or contests we conduct are not open to persons younger than 21 years of age. We reserve the right to verify age at any time for any reason and may reject a person who does not have valid age identification as requested by Foxwoods. If a child has provided us with personal information, a parent or guardian of that child should contact us at the email address or phone number listed at the bottom of this Privacy Policy to identify the information that must be removed.
Sharing Information
The personal information you provide may be shared with other businesses owned or managed by the Mashantucket Pequot Tribe. These entities include, but are not limited to, The Spa at Norwich Inn, the Mashantucket Pequot Museum & Research Center, Lake of Isles, Mashantucket Pequot Interactive, Foxwoods El San Juan, and PRxN. We do not anticipate that your personal information will be shared or divulged to any non-affiliated third parties by us, provided such disclosure may be necessary to: (a) comply with a court order or other legal process or other legal requirements of any governmental authorities, including but not limited to authorities which regulate gaming activities; (b) protect and defend the rights or property of Foxwoods.
This Web site may contain links to other Web sites, such as social media sites like Facebook and Twitter, which may have privacy policies that differ from our own. We are not responsible for the privacy practices or the content of such sites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those Web sites directly if you have any questions about their privacy policies.
Changes to Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy simply by posting such change, update or modification on the Web site. Any such change, update or modification will be effective immediately upon posting on the Web site.
Contact Us
If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, or to request this privacy statement in another format, you can contact us by emailing us at [insert email address], or by postal address at Foxwoods Resort Casino; [insert address]; ATTN: Privacy Request, or by telephone at [insert phone number].
If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. If you make a purchase, we will send you a confirmation email.
