Am I required to totally disrobe during my treatments?
We follow strict guidelines for massage and body treatment draping. Because we want you to feel totally at ease, please inquire of your reservation consultant which body treatments require draped nudity. Undergarments may be worn for certain treatments. Clothing or bathing attire is required in all public areas.

May I request a male or female therapist or the same therapist I had last visit?
While we will make every effort to honor your requests, we cannot guarantee a therapist request or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.

How early should I arrive?
Arrive at least 30 minutes prior to your first appointment to allow time to check in at the Spa and Salon reception desk, have a tour to familiarize yourself with our facility and to change into your robe.

Reservations
We strongly recommend that all Spa and Salon offerings be booked prior to your arrival as they are subject to availability. It is best to plan a minimum of 2 weeks prior to arrival.

Age Requirements and Family Access
Guests must be 18 years or older to enter the Spa Locker Rooms, or to receive spa services and to use the fitness center. Proof of age is required. All children under the age of 18 must be accompanied by an adult at all times.

Cancellation
Reserved appointments for all Spa, Salon, Waxing and Makeup services require a 24-hour advance notice of cancellation or revision, or a 50% cancellation charge will apply. Reservations require a valid credit card guarantee, and a credit card will be required upon arrival.

Gratuity
A 18% gratuity is automatically added to your bill for each service provided by your Massage Therapists, Estheticians, Nail Professionals, Salon Stylists, and Makeup Artists. If you choose, you may arrange to leave more for your provider at the Spa or Salon Reception Desk.
Additional gratuity is not payable using The Rewards Card.

Service Charge
As is customary in the hospitality industry, a service charge (4%) is added to help defray administrative, operating and service expenses.

Sales Tax
All retail purchases are subject to CT sales tax and Mashantucket tax.

Guests must be 18 or older to have spa services. Rates, Packages, Promotions, Spa, Salon offerings are subject to change without notice.